Troubleshooting

Find solutions to the most common issues.

How to test connection to Slush Pool servers?
To test the reachability of our servers, you can use the ping utility. Example of a successfully established ping connection: patio@patio-lin:~$ ping 10.34.7.2 PING 10.34.7.2 (10.34.7.2) 56(84) bytes of data. 64 bytes from 1...
Mon, 26 Oct, 2020 at 6:23 PM
I cannot connect to Slush Pool. What’s wrong?
If your miner is not connecting to our servers please follow these troubleshooting steps: Check if your HW supports the required hashing algorithm. Bitcoin Mining Setup on Slush Pool Zcash Mining Setup on Slush Pool ...
Thu, 27 Aug, 2020 at 3:27 PM
What is a stale rate?
Stale rate is number of shares submitted after the previous block has already been found and pool has moved to the next block. If everything works correctly, it should be a very low number. Several factors can increase your st...
Thu, 27 Aug, 2020 at 3:34 PM
How to check if I'm mining?
To check that your miner is configured correctly, you should look for the following clues: Miner is submitting shares in the mining software. For most of the miners, the submission rate should be around 1 share every 2-3 se...
Wed, 7 Oct, 2020 at 10:44 AM
Why do I see a different hash rate on my profile and on my miner?
There is a difference between a nominal hash rate shown in the manual of your mining device and an effective hash rate shown in our system. For more information please read our Hashrate article here.
Fri, 7 Aug, 2020 at 1:37 PM
I can't log in. What's wrong?
If you experience problems with the log-in then please be aware that your credentials (both password and username) are case sensitive. The most common mistake is to put an e-mail as a username, but this doesn't work. Ple...
Fri, 7 Aug, 2020 at 1:41 PM
Can I export my data?
You can easily download the history of your payouts, rewards and even activities in standard CSV and JSON formats — comfortably readable by both humans and machines. To do so, visit one of the mentioned sections (payouts, rew...
Fri, 7 Aug, 2020 at 2:59 PM