To test the reachability of our servers, you can use the ping utility. Example of a successfully established ping connection: patio@patio-lin:~$ ping 10.34.7.2 PING 10.34.7.2 (10.34.7.2) 56(84) bytes of data. 64 bytes from 1...

If your miner is not connecting to our servers please follow these troubleshooting steps: Check if your HW supports the required hashing algorithm. Bitcoin Mining Setup on Slush Pool Zcash Mining Setup on Slush Pool ...

Stale rate is number of shares submitted after the previous block has already been found and pool has moved to the next block. If everything works correctly, it should be a very low number. Several factors can increase your st...

To check that your miner is configured correctly, you should look for the following clues: Miner is submitting shares in the mining software. For most of the miners, the submission rate should be around 1 share every 2-3 se...

There is a difference between a nominal hash rate shown in the manual of your mining device and an effective hash rate shown in our system. For more information please read our Hashrate article here.

If you experience problems with the log-in then please be aware that your credentials (both password and username) are case sensitive. The most common mistake is to put an e-mail as a username, but this doesn't work. Ple...

You can easily download the history of your payouts, rewards and even activities in standard CSV and JSON formats — comfortably readable by both humans and machines. To do so, visit one of the mentioned sections (payouts, rew...

To check that your miner is configured correctly, you should look for the following clues: The mining device is submitting shares (this should be visible from the Last Share info on the dashboard or in the Worker Detail). Fo...